We build e-service portals, online application and approval workflows, citizen apps and data dashboards in multiple languages, designed for accessibility and secure handling of public data.
Citizen e-service portals
Online application and approval workflows
Multilingual citizen mobile apps
Monitoring and MIS dashboards
AI case assistant, OCR & MCP server built in
DesignSilc is a global e-government software development company with teams in Dhaka, Austin and the UK, serving clients in 38+ countries. We build e-service portals, digital application and approval systems, citizen mobile apps and MIS dashboards for public sector bodies, donor-funded programmes, municipalities and the organisations that serve them. Since 2015 our team of 70+ developers has delivered 1,000+ projects, and we apply the same engineering discipline to public services: multilingual Unicode interfaces, clear forms that work on low-end Android phones, role-based access and audit trails for every decision.
Public services have to work for everyone, from a rural office with patchy internet to a citizen applying on a basic smartphone. We design for that reality with lightweight pages, SMS notifications, offline-tolerant field apps and layouts built to support WCAG accessibility and GDPR-style data protection. Projects can start with a single service as a pilot and grow into a wider platform in phases, with documentation and handover your IT team can maintain. Every platform now includes AI that supports officers: it reads documents, summarises files and flags delays, while every decision stays with the responsible official and is recorded in the audit trail.
Practical systems that move paper files, queues and spreadsheets online, with traceability at every step.
One-stop portals where citizens find services, submit applications, upload documents, pay fees and track status in their preferred language.
Configurable multi-step workflows with desk-to-desk file movement, digital notes, deadlines, escalation and a full audit trail.
Generate, sign and verify certificates, permits and licences with QR codes so anyone can check authenticity online.
Citizens lodge complaints by web, app or SMS; officers get assigned tasks, SLAs and status updates to close each case.
Real-time dashboards for programme progress, service delivery KPIs and regional or district-level reports for decision makers.
Offline-first Android apps for surveys, inspections and beneficiary registration that sync when the network returns.
AI takes on the reading, checking and drafting that slows services down, so officers spend their time on decisions. It suggests and prepares; your staff review, decide and sign.
Answers citizen questions on fees, documents and status, and helps officers find files and draft replies.
See it in the live demo → OCRReads uploaded IDs, deeds and photos, fills the form and lists missing documents before desk review.
See it in the live demo → SUMTurns long note sheets and attachments into a short brief so officers can review a case quickly.
See it in the live demo → SLAFlags applications likely to miss their citizen charter deadline days ahead, by desk and office.
See it in the live demo → ROUTClassifies complaints by office and urgency and sends them to the right focal point for action.
See it in the live demo → MCPApproved AI tools can query applications and files through permissioned tools, with drafts only and full logs.
See it in the live demo →97%
Success rate
70+
Developers
10+
Years of experience
1k+
Projects delivered
350+
Happy clients
Most citizens reach online services through their phones, so we build lightweight Flutter or native apps that run well on entry-level devices and slow networks. Apps support multi-language interfaces, including English, Arabic and Bangla, with proper Unicode and right-to-left rendering, large tap targets and simple language. Field staff apps work offline, store data securely on the device and sync later. Citizen apps cover applications, status tracking, appointment booking, SMS or push alerts and fee payment where the service allows it.
Investing in Government & Public Sector software with DesignSilc delivers clear, measurable advantages for your company.
ISP billing, MikroTik and RADIUS integration, reseller portals, ticketing and field technician apps for broadband providers.
Learn more → NEWSHigh-traffic multilingual news portals, newsroom CMS, OTT video platforms and ad management for publishers worldwide.
Learn more → MOVERide-sharing and rental apps, bus and coach ticketing, fleet tracking, car dealer and workshop software.
Learn more → EXIMLC and trade document management, buying house software, landed costing and multi-currency accounts.
Learn more → HRHRM and payroll, biometric attendance, job portals and recruiting agency software for overseas employment.
Learn more → VATAccounting software, VAT and sales-tax invoicing, law firm case management and audit firm tools.
Learn more → INSPolicy administration, agent apps, claims management and online premium collection by card or mobile wallet.
Learn more → RMGGarments ERP for apparel factories: merchandising, costing, production lines, inventory, compliance and payroll.
Learn more →Yes. DesignSilc builds e-service portals with full local-language interfaces using standard Unicode, such as Arabic, Bangla or French, alongside English. Forms, notifications, PDFs and certificates all render correctly, including right-to-left scripts, and search works on local-language text. Citizens can switch language at any time, and administrators manage content in every language from one dashboard.
It depends on the number of services, workflow steps, integrations and user roles. DesignSilc gives public sector clients in the USA, UK, Middle East, Africa and Bangladesh a fixed quote after a free discovery call where we map the service and its approval flow. Many projects start as a pilot covering one service, then grow in phases, which keeps the first budget small and lets you prove results before scaling.
A single online application and approval workflow typically takes 8 to 14 weeks for a first release, including design, development, testing and staff training. Larger portals with many services, payment and SMS integrations are delivered in phases. DesignSilc agrees milestones with you up front so each phase goes live and is used before the next begins.
DesignSilc applies role-based access so officers only see what their desk needs, encrypts data in transit and at rest, keeps a full audit log of every view and action, and supports hosting on servers you control, including in-country government data centres. Systems are built to support GDPR-style data protection requirements, and we run security testing before launch and document backup and recovery procedures.
Yes. DesignSilc designs public service software to WCAG web accessibility guidelines: readable contrast, scalable text, keyboard navigation, screen-reader labels and plain language. We also test on low-end Android phones, because accessibility means working for citizens with older devices and slow mobile data too.
Our public sector systems include document OCR that reads IDs, deeds and certificates and checks them against the service checklist, record mismatch alerts for the officer to resolve, file and note summaries, drafting of official notes, letters and hearing orders, deadline breach prediction for each desk, grievance triage and routing, and a citizen help assistant in multiple languages. The AI recommends and prepares; it never approves an application or issues a certificate. Officers review each suggestion, decide and sign, and the system records who did what.
Yes, through a built-in MCP server. Claude, ChatGPT, Cursor or an agent your department develops can search applications, check deadline breaches or read file summaries using defined tools. Access follows the same role-based rules as the portal, so an assistant only sees records its user is cleared for. Anything that changes data, such as a note, return notice or bulk SMS, is saved as a draft for an officer to approve. Every call is written to the audit log, and the platform can run with a private, on-premise AI model where data must stay in-country.
Tell us about your goals and we’ll get back within one business day with ideas, a timeline and a clear quote.
We use strictly necessary cookies and browser storage to run this site. With your permission we may also use analytics and marketing cookies to improve our services. You can change your choice at any time from “Cookie Settings” in the footer. Cookie policy
Your browser’s Global Privacy Control signal is honoured: marketing cookies stay off.
