Privacy Policy

This policy is written to meet the EU General Data Protection Regulation (GDPR), the UK GDPR and Data Protection Act 2018, and the California Consumer Privacy Act as amended by the CPRA. It applies to visitors and clients worldwide.

Who we are

This Privacy Policy explains how DesignSilc Ltd (“DesignSilc”, “we”, “us”) collects, uses and protects personal information when you visit designsilc.com, contact us, request a quote, book a meeting or open our live software demos. DesignSilc is the data controller for this information.

• USA — 5511 Parkcrest Dr. Suite 103 #2749, Austin, TX 78731
• UK — Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
• Bangladesh — House 14, Road 7/1, Block H, Banasree, Rampura, Dhaka-1219
• Privacy contact — hello@designsilc.com (subject “Privacy request”)

Information we collect

We only collect what we need to answer you and deliver our services:

• Contact, quote and audit forms — name, email, phone, company, website, budget range, project details and any files or messages you choose to send.
• Live demo access form — name, company, phone, email, company size, the software you are interested in and an optional message.
• Meeting bookings and emails — your contact details, the time you choose and what you share in the conversation.
• Technical data — IP address, browser type, pages requested and timestamps, recorded in server logs and used for security, spam and abuse prevention (for example rate-limiting form submissions).
• Client project data — when you become a client, we process data inside your systems only on your instructions, under our contract, NDA and (on request) a Data Processing Agreement.

We do not ask for payment card details on this website, and we do not knowingly collect sensitive categories of data through it.

How we use information and our legal bases

Under the EU GDPR and UK GDPR we rely on the following legal bases:

• Taking steps before a contract / performing a contract — replying to enquiries, preparing quotes, giving demo access, delivering and supporting projects.
• Legitimate interests — running and securing our website, preventing spam and fraud, improving our services and keeping business records. We balance these interests against your rights.
• Consent — optional analytics and marketing cookies and marketing emails. You can withdraw consent at any time.
• Legal obligation — tax, accounting and other records we must keep by law.

Cookies and similar technologies

We use strictly necessary cookies and browser storage to run the site: for example, to remember your cookie choice (the ds_consent cookie, kept for 180 days) and to remember that you have unlocked our live demos (stored in your browser’s local storage). These do not track you across other websites.

Analytics and marketing cookies are off by default and are only used if you choose “Accept all” or enable them under “Customise”. We honour the Global Privacy Control (GPC) browser signal as an opt-out of marketing cookies. You can change your choice at any time using the Cookie Settings link in the footer, or by clearing cookies in your browser.

Sharing your information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We share it only with:

• Service providers (processors) who help us run our business, such as website hosting, email and collaboration, cloud infrastructure and meeting tools, under contracts that require them to protect it.
• Our partner companies RankZaar Global LTD and Pixiei Studio LLC, when they help deliver a project you have asked us for.
• Authorities or advisers when required by law, or to protect our rights, users or the public.
• A buyer or successor if our business is reorganised, merged or sold, subject to this policy.

International transfers

DesignSilc teams work from the USA, the United Kingdom and Bangladesh, and some of our providers operate in other countries. When personal data from the UK or the European Economic Area is transferred to a country without an adequacy decision, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum, together with access controls and confidentiality obligations for our staff.

How long we keep information

• Enquiries, quotes and demo requests that do not become projects — up to 24 months after our last contact, then deleted or anonymised.
• Client contracts, invoices and project records — for the length of the relationship and up to 7 years afterwards to meet tax and legal requirements.
• Server and security logs — normally up to 12 months.
• Cookie choice — 180 days, after which we ask again.

How we protect information

We use HTTPS/SSL encryption on this website, role-based access, strong authentication, regular updates and backups, and confidentiality agreements with our team. We sign NDAs with clients on request. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the relevant authorities of a personal data breach where the law requires.

Your rights under the GDPR and UK GDPR

If you are in the UK or the European Economic Area, you have the right to:

• access the personal data we hold about you and receive a copy;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to our processing, including objecting at any time to direct marketing;
• data portability;
• withdraw consent at any time, without affecting earlier processing.

We reply within one month. You also have the right to complain to a supervisory authority: in the UK, the Information Commissioner’s Office (ico.org.uk); in the EU, the data protection authority where you live or work. We would appreciate the chance to resolve your concern first.

Your rights under California law (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use and disclose, and receive a copy;
• Delete personal information we collected from you, subject to legal exceptions;
• Correct inaccurate personal information;
• Opt out of the sale or sharing of personal information — we do not sell or share it, and we honour Global Privacy Control signals;
• Limit the use of sensitive personal information — we do not use sensitive personal information for purposes that require this right;
• Non-discrimination — we will not treat you differently for exercising your rights.

In the last 12 months we collected identifiers (such as name, email, phone and IP address), professional information (company and role) and internet activity on our site (server logs), for the business purposes described above. You or an authorised agent can submit a request by emailing hello@designsilc.com with the subject “California privacy request”. We will verify your identity before responding and reply within 45 days.

Children

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

Links to other websites

Our site links to other websites and social networks such as LinkedIn, Facebook, Instagram, X and Behance. Their privacy practices are their own, so please review their policies when you visit them.

Changes to this policy

We may update this policy as our services or the law change. The date at the top shows the latest version. If we make material changes, we will highlight them on this page or contact you where appropriate.

Contact us

For any privacy question or to exercise your rights, email hello@designsilc.com or write to us at any of the addresses above.